Return and Exchange Policy
We accept items for return or exchange under the following conditions: You need to email us first for an authorization number and instructions within 14 days of receiving your watch. Any item returned without an RA number on the outside of the package will be refused. RA numbers are good only for 14 days. Items sent back with RA numbers past that timeframe will be refused.
All items sent back for return or exchange MUST be unworn, with ALL the original packaging, tags and protective plastic still attached. This includes the plastic disc on the face of the watch and the back of the case plastic wrap on watch bracelets. Bands cannot have been sized or altered in any way. If a watch shows any sign of wear or doesn’t meet these requirement, it will be sent back to you. The next customer also wants a new watch, just like the one you received.
The product and all paperwork, including any instruction manuals, MUST be in the same condition as when sent to you, or it cannot be returned for refund or exchange, and there are no exceptions. We inspect all items closely upon return, so please, if you think you may want to return your watch, don’t wear it at all. It is very difficult to wear a watch even for a short time without scuffing or scratching it, and then the watch simply will be sent back to you with no credit given. We are very strict about these policies, as we don’t sell used or refurbished items.
PLEASE TAKE CARE when packing your return. Factory packaging is there to protect your watch. Please take the same care in returning the watch to us as we do in sending it to you, to avoid damage in shipment and refusal of your return.
Restocking Fee
For an exchange, you will be charged only the cost of shipping the replacement to you, plus the price difference if there is one. For a return, we will refund the purchase price minus a flat fee of $9 to recover our shipping costs, plus $5 for each additional item in the same order. Express shipping is not refundable. The shipping charge also applies to refused, unclaimed and undeliverable items. If we accept a return without prior authorization and an RA number is not written on your package, the charge is $25.
Warranty Term
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects only on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘repair claim’ as subject of the e-mail and mail. We will then contact you.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
-Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
-Failure or damage caused by unjustifiable repair or modification
-Failure or damage caused by fire or water, or a natural disaster such as an earthquake
-Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the watchband and the peeling of the plating)
-In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
-If the warranty card and proof of purchase date are not submitted along with the watch.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term.
Domestic Shipping Information
Shipping is included on all items for delivery in the United States. Delivery usually takes 2-3 business days once the order is shipped, and we ship every day. We use Priority Mail for most items, but we occasionally use UPS as well, which may take an extra few days. PLEASE NOTE that there is limited tracking ability for Priority Mail service, which is what we usually use. Priority mail is much faster than UPS. You will have your order in 2-3 days, vs. a week if we sent it with UPS. Sorry, but we do not ship to APOs.
Express service is available for an extra charge and takes 1-2 days for delivery, once the order is shipped. Express Mail packages are even delivered on Sundays in many areas and will require a signature. Express orders are shipped mostly via Express Mail and occasionally through UPS 2-day. We are unable to offer shipping through other carriers. We are not responsible for late deliveries on the parts of the Postal Service or UPS, and we will not refund shipping charges, even for Express service, unless the mistakes was ours and we failed to ship as directed.
Please keep in mind that during busy holiday periods, delivery may take extra time, and we cannot be responsible for or refund for late deliveries due to the delivery service.
Our order confirmation emails are automatically generated when you place an order. If you don’t get an order of shipping confirmation, please, check your spam folder. The email most likely is there. We send a shipping confirmation for every order.
International Shipping Information
For international shipping, please email us for a quote.
Our Address
Circa Watch Company
8502 E. Chapman Ave #175
Orange, CA 92869
(877) 711 5786 |
